We have a few rules you might want to know about. No, not the "try and stay off your feet" kind, or the "no running or exercise for a week" type. Our rules pertain to product returns, exchanges and replacements. Items that you're not 100% satisfied with can be returned for a full refund within 30 days of receipt. Clearance items and special orders not listed on the website are non-returnable and non-refundable. All refunds are for merchandise only and shipping charges are non-refundable.
We encourage you to create an account at "My Account" to assist in processing returns. We will keep a detailed history of all your orders for effortless returns. Simply log into your My Account and click on the My Returns tab to view orders that are eligible to be returned and follow the step-by-step instructions to request a Return Merchandise Authorization and Pre-Paid Return Label for your items. If you do not remember setting up an account, click the “Forgotten Password” link and a temporary password will be emailed to the email address used to place your order.
Please return all products to:
Scrubin Uniforms, Inc.
Attn: Returns Department
6206 Benjamin Road, Suite 312
Tampa, FL 33634
To initiate a return online, access your order online by clicking here .
• ALL return products require an RMA (Return Merchandise Authorization) to be initiated within 30 days of delivery.
• Returns can be initiated from the website by clicking here .
• A return must be received within 14 days of initiating an RMA. Your RMA will be automatically cancelled if not used within 30 days.
• Please Note: If you are not able to obtain a pre-paid label via our website, your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Once your return has been received we will notify you via email that we are processing your return, please allow 7 to 10 business days for your refund to be processed to your original form of payment.
• If you paid with Merchandise Credit, your refund will be given as Merchandise Credit. We cannot refund a credit card for orders placed with Merchandise Credit.
• If your order was paid by debit or credit card, we will refund the original card. We are unable to refund a different credit card than the one used in the order.
• If you paid by check or money order, allow 3-4 weeks for your refund check to arrive.
• If you paid by Voucher or Gift Card, the refund will be given as Merchandise Credit on your account.
Pre-paid return labels are not available for orders/merchandise being returned from locations outside of the continental US and APO/FPO locations, including AK, HI and PR. These packages must be sent postage-paid by the customer. In addition, if you do not have access to an email address to receive the pre-paid shipping label your package must be sent postage-paid by the customer.
In the event, you receive wrong or defective merchandise, a replacement will be issued to you at no cost. Please contact a friendly Customer Care Specialist now at www.scrubin.com or call 888-988-0028 for immediate assistance. The original item(s) must be returned to our warehouse (if requested) within 14 days of the return request to complete the transaction. If merchandise is not received within 14 days, your account will be placed on hold until either the merchandise or payment is received.
If you prefer, you may use the shipping carrier of your choice, however, you will be responsible for paying that carrier's shipping fee (regardless of your return preference).
* If you do not have access to an email address to receive the pre-paid shipping label, your package must be sent postage-paid by the customer.
Need a different color or size? We recommend that you place a new order for the correct items and return the items you no longer want; this makes the exchange process super speedy and you'll receive a refund for your returned items once they arrive back at the warehouse!
Standard shipping charges will be applied on your new purchase. At Scrubin Uniforms, we do not build shipping or restocking costs into our prices like larger retailers, and that's how we're able to offer the lowest prices in the industry. It is our hope that you are loving more of your purchases than returning them, and therefore, saving you money!
Please keep in mind that many of our products are clearance items that may sell out quickly. But don't worry we are adding new special deals all the time.
Only one RMA request can be submitted per order. For more information on our return policy please clicking here .