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Frequently Asked Questions?

Company Information

How can I contact Scrubin Uniforms?

Contact Us: Click here
Phone: 1-888-988-0028; Monday-Friday: 8:30am-5:00pm EST
Mail: Scrubin Uniforms, Inc.
6206 Benjamin Road - Suite 312
Tampa, FL 33634

Ordering

How do I place an order?

Ordering on Scrubin.com is as simple and easy as treating a paper cut. We should mention that it's secure to shop here too! And being an online store, we're also able to keep our overhead low, giving you greater savings than you’ll find anywhere!

• Simply select the color, size, personalization options (if applicable), and the quantity, and then click "Add to Cart."
• The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.
• When you have finished shopping, click on "View Cart" or "Checkout" to review your selections.
• When you are satisfied with your order, click "Proceed to Checkout.” Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.

Can I order by fax or mail?

Our secure online ordering process is the preferred and most expedient method of ordering from Scrubin Uniforms. However, we understand that there may be times when you would prefer to order by fax or mail. To order by fax or mail, click here to download and print our Fax/Mail Order Form. When you have completed the order form, fax or mail it to:

Scrubin Uniforms
6206 Benjamin Road - Suite 312
Tampa, FL 33634

Fax: 813-405-3519

We will process your order as soon as it's received. Please include an email address to receive order confirmation and tracking information on your shipment.

How do I track my order?

With the exception of special-order items, all customers will receive a shipping confirmation email that includes a tracking or delivery confirmation number. To track an order after it has shipped, click on "Order Status" at the top, right-hand corner of the navigation bar. Next, enter your order number and email address or billing zip code.

Looking for an even easier way to track your order? Set up an account at "My Account" today!

In addition to easy order tracking, you enjoy benefits such as:
• Your Own Personal Profile     • Customizable Wish List
• Fast & Easy Checkout           • Detailed Order History
• And More!

You can also track your order via Fed Ex tracking number at http://www.fedex.com/Tracking. USPS does not provide order tracking, only delivery confirmations.

What forms of payment does Scrubin Uniforms accept?

Scrubin Uniforms accepts payment by Visa, MasterCard, Discover, American Express and PayPal for online orders. We do not accept flossing-advice or a year's supply of laughing gas as payment. When ordering by mail or fax, we accept payment by the aforementioned credit cards.

Scrubin Uniforms will charge for the entire order processed, in-stock items, backordered items, plus the entire amount of shipping & handling costs. You will not be billed any additional shipping fees for backordered items.

Does Scrubin Uniforms charge sales tax?

Scrubin Uniforms is required to charge sales tax on merchandise and shipping charges in Florida. The amount of sales tax charged is based on current local tax rates. Sales tax will be refunded for returned items. State and local sales tax rates are subject to change at any time.

How do I use a promo or coupon code?

Enter your promo or coupon code in the box on the Order Review & Payment screen and click "Apply Promotion Code" to update your subtotal. Limit one promo or coupon code per order. Due to the extremely low prices we offer for Littmann and Welch Allyn products, we regret that you cannot use a coupon to purchase those products. (Yes, our discounts are that good! Like free samples from the pharmaceutical closet.)

How do I use a gift certificate code?

On the "Order Review & Payment" page during checkout, enter your code in the "Gift Certificate Code" box and click "Apply" to update your subtotal. Multiple gift certificates can be used on a single order.

What if an item is not in stock?

On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about the availability of that item in the Shopping Cart before completing your purchase. Many of our clearance items are only available while supplies last. If we cannot fulfill your order due to a product selling out too quickly, we will notify you via email and credit your form of payment within 3-5 business days.

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped via FedEx Smart Post as soon as they become available. If an item you ordered is on backorder and is anticipated to be in stock within 5 business days, we may hold your order to allow all items to ship together. You will not be billed or charged for any additional shipping fees for backordered items.

Note: If you are using e-mail filters and/or blockers, be sure to add Scrubin.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

How can I cancel or change my order?

Please remember that in-stock items ordered before 10:00 am EST will ship the same day! If you need to cancel or change an order, please email customerservice@scrubin.com as soon as possible with your request. We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed. Cancellation or change of an order usually involves return of merchandise or additional shipments. We apologize for any inconvenience, but we hope you understand we just have great reflexes! Please refer to our returns policy for additional information.

What if Scrubin Uniforms is unable to accept my order?

Please note that Scrubin Uniforms may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. Scrubin Uniforms will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, Scrubin Uniforms will issue a credit to your payment method in the amount of the charge.

Is shopping at Scrubin.com secure?

You can feel completely secure when ordering from Scrubin Uniforms. All online transactions at Scrubin Uniforms are handled with the industry-standard technology, Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. Think of it like HIPAA of the Internet!

Computer Monitor Color Accuracy?

We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.

Does Scrubin Uniforms have a catalog?

We do not publish a printed catalog. (Who needs more clutter in their waiting room?) Instead we maintain a "live" catalog on the Internet. This way you have access to the newest products, rock-bottom prices and a selection that surpasses any catalog!

You can find our entire product assortment at www.Scrubin.com. You can also use our Advanced Product Finder on the home page as your personal shopping assistant. It will help you find the color, style, size or print you are looking for.

Embroidery

YOUR CUSTOM EMBROIDERED LOGO

Let us help you make a great First Impression! Personalize your professional wardrobe with custom embroidery.

Send us your logo

Getting your logo to us is easy, just upload your logo by clicking here. We can read most formats, but jpg, tiff and eps files work the best. If you don't have it in one of these formats, send us what you have and we will do our best to make it work. You can also email your logo or any questions to embroidery@scrubin.com.

Digitizing

Digitizing is the process by which we tell our computerized embroidery machines where to sew each stitch in order to recreate a logo on a garment. When a logo is digitized, our experts use a computer program to accurately convert your logo into a system of stitches that the embroidery machine can read.

Recreating an image with needles and threads is different than printing it with ink on paper. We work very hard to make sure your logo looks just as it does on paper. However, because thread and material are less precise than ink on paper, some variations may be required. However, you will approve the image before it goes into production.

Cost to digitize is FREE if your total order is more than $300, or just $39.95 if your total order is less than $300. This is a one-time fee. Rush orders are available for a $25.00 fee. Once it is done, your logo will be loaded onto your My Account for any future purchases and can be easily placed from our website.

Logo size once embroidered

Maximum embroidery sizes are 4" high x 3.5" wide for a left or right chest. Sometimes this can present a problem with small text, if so, you will be consulted before production begins. The size of many designs is dictated by the smallest text in the design. Small text can be re-worked to make your custom embroidery look it's best.

Approval

After we have your logo digitized, we will send you a picture of it for your approval. We will not begin production until we have your approval. That way you will know exactly what you are getting when your order arrives-no surprises. Please allow 3 to 5 business days for your logo to be available on your My Account to be placed with your order.

Embroidery Cost

Most logos are just $5.95 for each application on your garments. However, some logos may require additional fees due to higher stitch counts. If your stitch count is above 9,000 stitches, we can either re-size or re-work your logo (with your approval) to reduce the stitch count or charge a premium logo fee. Logos with 9,000 - 9,999 stitches will be $6.95, 10,000 - 11,999 are $7.95 and logos above 12,000 stitches will be $8.95.

Shipping

How will my order be shipped?

For your convenience, Scrubin Uniforms ships via FedEx SmartPost delivery service. This service utilizes both FedEx and the US Postal Service for handling. In most circumstances, your package will be delivered via the US Postal Service. All standard delivery packages can be tracked by clicking the Order Status link at the top of our Website or at http://www.scrubin.com/trackorder.cfm or http://www.fedex.com/tracking. All P.O. Box addresses are sent via FedEx SmartPost. All packages delivered to a business address will be shipped FedEx Ground. Most orders shipped via FedEx SmartPost will be delivered within 5 to 7 business days. Business days are Monday thru Friday, excluding holidays.

FedEx 2Day Deliveries: Delivered within 3 Business Days** Orders shipped via FedEx 2Day will be delivered on the 2nd business day after the day of your order, if placed before 10:00am EST. Business days are Monday thru Friday, excluding holidays.

**Not available when shipping to PO Boxes or US territories (Puerto Rico, Guam, Virgin Islands).

FedEx Standard Overnight Deliveries: Delivered Within 2 Business Days** Orders shipped via Standard Overnight will be delivered on the next business day after the day of your order, if placed before 10:00am EST. Business days are Monday thru Friday, excluding holidays.??

**Not available when shipping to PO Boxes or US territories (Puerto Rico, Guam, Virgin Islands).

How much does shipping cost?

Shipping charge is calculated based on the weight of the package, the destination ZIP Code, and the shipping service you select. To estimate your shipping rate, enter your zip code in the shipping estimator on the Checkout Page and use the drop down to select shipping speed. *Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands) are not eligible for Free Shipping discounts and promotions.

When will I receive my order?

Most in-stock, non-personalized orders ship within one business day. Please allow up to 5 additional business days for personalization. Depending on the shipping method selected, your order should arrive within 5 to 7 business days. All standard delivery packages can be http://www.fedex.com/Tracking.

How are orders shipped to Alaska, Hawaii, U.S. territories??

Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands) addresses are delivered via USPS and not eligible for Free Shipping discounts and promotions.

What if part of my order is on backorder?

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped via FedEx Smart Post as soon as they become available. If an item you ordered is on backorder and is anticipated to be in stock within 5 business days, we may hold your order to allow all items to ship together. You will not be billed or charged for any additional shipping fees for backordered items.

What if my order is returned as undeliverable?

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).

Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

Orders that are returned to us as refused by recipient may have the cost of return shipping deducted from your refund.

Returns Your Way

30-Day Returns Your Way

We have a few rules you might want to know about. No, not the "try and stay off your feet" kind, or the "no running or exercise for a week" type. Our rules pertain to product returns, exchanges and replacements. Items that you're not 100% satisfied with can be returned for a full refund within 30 days of receipt. Clearance items and special orders not listed on the Web site are non-returnable and non-refundable. All refunds are for merchandise only and shipping charges are non-refundable.

We offer two return options:

You may choose to receive either a merchandise credit and free return shipping (AK & HI: air shipping rates apply), or a refund to your original form of payment minus return shipping costs (visit My Returns and follow the steps for Returns Your Way to tell us which option you prefer). Just be sure that we receive the merchandise you wish to return within 30 days from the date you originally received it in its original condition with all the packaging intact. We will provide you with a pre-paid label via email* to easily return your purchase to us (if you are returning your purchase for a refund, a $5.95 return shipping charge will be deducted from your refund when you use our label). If you are having trouble receiving your return label via My Account, please contact a Customer Care Specialist at 888-988-0028 or click to chat for online assistance.

If you prefer, you may use the shipping carrier of your choice, however, you will be responsible for paying that carrier's shipping fee (regardless of your return preference).

*If you do not have access to an email address to receive the pre-paid shipping label, your package must be sent postage-paid by the customer.

Need a different color or size? We recommend that you place a new order for the correct items and return the items you no longer want; this makes the exchange process super speedy and you'll receive credit for your return once it arrives back at the warehouse! If you'd rather wait for the credit of your returned items, that's fine too, but please allow 2-3 weeks from the time you ship the returned items until your merchandise credit will be available in your "My Account" to spend on our site.

Standard shipping charges will be applied on your new purchase. At Scrubin Uniforms, we do not build shipping or restocking costs into our prices like larger retailers, and that's how we're able to offer the lowest prices in the industry. It is our hope that you are loving more of your purchases than returning them, and therefore, saving you money!

Please keep in mind that many of our products are clearance items that may sell out quickly. But don't worry we are adding new special deals all the time.

Only one RMA request can be submitted per order. For more information on our return policy please click here.

Free returns are not available for orders/merchandise being returned from locations outside of the continental US and APO/FPO locations, including AK, HI and PR. These packages must be sent postage-paid by the customer. In addition, if you do not have access to an email address to receive the pre-paid shipping label your package must be sent postage-paid by the customer.

In the event you receive wrong or defective merchandise, a replacement will be issued to you at no cost. Please contact a friendly Customer Care Specialist now at www.scrubin.com or call 888-988-0028 for immediate assistance. The original item(s) must be returned to our warehouse (if requested) within 14 days of the return request to complete the transaction. If merchandise is not received within 14 days, your account will be placed on hold until either the merchandise or payment is received.

Returns Your Way Checklist:

• Product(s) must be in new, resalable condition in the original packaging with tags still attached.
• ALL EMBROIDERED ITEMS ARE A FINAL SALE unless defective.
• Shoeboxes must not be damaged. Do not use your shoebox as the shipping box.
• Please include a copy of your return request or invoice. If you send the original, it will not be returned.
• Please write the return authorization # on the outside of the package.
• Please chat with a friendly Customer Care Specialist now at www.scrubin.com or call 888-988-0028 for return instructions if necessary.

If you are not able to obtain a pre-paid label via our website, please return all products to:

Please return all products to:
                  Scrubin Uniforms, Inc.
                   Attn: Returns Department
                   6302 Benjamin Road - Suite 407
                   Tampa, FL 33634

To initiate a return online, access your order online by clicking here.
• ALL return products require an RMA (Return Merchandise Authorization) to be initiated within 30 days of delivery.
• Returns can be initiated from the website by clicking here.
• A return must be received within 14 days of initiating an RMA. Your RMA will be automatically cancelled if not used within 30 days.
• Please Note: If you are not able to obtain a pre-paid label via our website, your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

How long will it take to receive my refund?

Once your return has been received we will notify you via email that we are processing your return, please allow 2-3 weeks for your refund to be processed if you paid with a credit or debit card. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive.

Return Policy

What is Scrubin Uniform's return policy?

If you are not completely satisfied with your merchandise purchase, you may return it within 30 days of receipt for a full refund or merchandise credit, no questions asked.

Laundered garments and footwear showing visible wear are not returnable unless they are defective.

Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment.

All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags. If your items are not in new resalable condition with tags attached (unless defective), they will be returned to you and no refund or credit will be issued.

Original shipping/processing charges are not refundable.

What if my item is defective, broken or needs repair?

Scrubin Uniforms partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Scrubin Uniforms has a manufacturing defect, please chat with a friendly Customer Care Specialist now at www.scrubin.com or call 888-988-0028 for assistance with your replacement.

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

How do I return an item?

We encourage you to create an account at "My Account" to assist in processing returns. We will keep a detailed history of all of your orders for effortless returns. Simply log into your My Account and click on the My Returns tab to view orders that are eligible to be returned and follow the step-by-step instructions to request a Return Merchandise Authorization for your items. Once your request has been approved (please allow 24 to 48 hours for processing), you will receive a pre-paid return shipping label via email. If you have not created an account, simply call 888-988-0028 to speak to a Customer Care Specialist or email customer service, and we will gladly assist you in processing your return. For more information on "Returns Your Way", please click here. If you do not have access to an email account to receive the pre-paid shipping label please send your postage paid return to:

         Scrubin Uniforms
         Attn: Returns Department
         6302 Benjamin Road - Suite 407
         Tampa, FL 33634

All returned merchandise requires an RMA (Return Merchandise Authorization) for processing. If you choose to send your package back without an RMA, there will be an additional delay in processing your request and/or your return request may not be approved. The cost of return shipping may be deducted from your refund.

All items returned must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Please do not use the product box as a shipping container, this will cause the item to be unsaleable and no refund will be given.

Items must be returned within 30 days of receipt. Returns must be received within 14 days of initiating an RMA. Your RMA will be automatically cancelled if not used within 30 days.

If an item was ordered as a set, it must be returned as a set.

Laundered garments and footwear showing visible wear are not returnable unless they are defective.

Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment.

If you do not use our pre-paid return/exchange label, we suggest you return the package using a courier who will provide proof of delivery. Please do not use the product box as a shipping container, this will cause the item to be unsaleable and no refund will be given.

Please allow 2-3 weeks to process your return.

Are there any items I cannot return?

Due to heath codes, opened stethoscopes may not be returned unless manufacturer's defect. Returned stethoscopes must be in their original, unused condition with their original packaging, instruction manuals, warranties, and tags. Please do not use the product box as a shipping container, this will cause the item to be unsaleable and no refund will be given. If your items are not in new resalable condition with tags attached (unless defective), they will be returned to you and no refund or credit will be issued.

Due to health codes, support and fashion hosiery may not be returned except in the case of a manufacturer's defect.

Software, electronic books, and books including software that has been opened may NOT be returned except in the case of a manufacturer's defect.

Account Management

If you're showing symptoms of a busy life, then setup your own personal account at Scrubin.com today and enjoy a fast and easy way to shop for everything you need and manage your purchases. Go to "My Account" now to get started!

Here are just a few of the great ways "My Account" helps with your busy life:

A Well-Kept Chart
Your personal information stores automatically at Scrubin Uniforms. That means we remember you every time you're here, and we make it easy for you to shop for all the things you need!

Quick & Painless Checkouts
Store multiple addresses for a true time-saving checkout.

A Helpful Customer History
Enjoy easy access to all your recent orders or a specific order that you placed in the past.

Self-Prescribed Wish List
Save items for later or create wish lists for family and friends.

Safe & Secure Ordering
Rest assured that industry-standard encryption and password protection is in place to ensure that your identity is safe.

How do I log in?

To log into your account, simply click the gray tab at the top right corner of your screen. The tab will slide out to allow you to enter your email address and password. To view your My Account details click the My Account link after signing in to be directed to your Profile and Order History.

How do I create an account if I checked out as a guest when I placed my order?

Don't worry, an account is automatically created when you place an order, even if you didn't provide a password during checkout. To receive a temporary password to access your account, click here, and one will be emailed to the email address we have on file from your order. If you have placed more than one order as guest, please contact a Customer Care Specialist at 888-988-0028 or click to chat for online assistance, you may have more than one account that needs to be consolidated in order to view all of your purchases.

How do I subscribe/unsubscribe to Scrubin Uniform's email list?

Subscribing to Scrubin.com 's email list gives you access to exclusive previews of our special sales events, information about new merchandise and great product advice you're sure to find helpful!

Customers are automatically subscribed to our email list when making a purchase on Scrubin.com. If you'd like to subscribe without making a purchase, please click here to enter your information.

To unsubscribe from our mailings, click here and send us your email address.
 

Use of cookies

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit scrubin.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you save your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, his information helps us serve you better by improving our site design, as we as our products, services, contests, and promotions.
We also use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites. You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user.

Additional Information

How can I prevent my scrubs from fading over multiple washes?

Follow these 4 steps to keep your scrubs looking their best.

1) Wash your scrubs in COLD water with like colors: It is always best to wash your scrubs in cold water to minimize fading. Many people find adding a cup of white vinegar to the wash sets the dyes, preserves the brightness of their scrubs and eliminates odors, plus it is a natural, inexpensive softener.

2) Turn Garments Inside Out: Much of the wear and tear that happens to your scrubs can be prevented by turning your garments inside out before washing and drying. Washing and drying clothing is rough on the outside of your clothing. Turning garments inside out will reduce pilling which dulls the look of the fabric.

3) Use Gentle Cycle Wash and a Gentle Non-Chlorine Bleach Detergent: Never wash your scrubs in chlorine bleach as it will fade the color of your scrubs. Hydrogen Peroxide, like bleach can damage the color integrity of your garments. Instead, use detergents such as Tide® to protect the color integrity. Always wash your scrubs in cold water. Detergents have come a long way in the last several years, and most do as well in cold water as they do in hot or warm.

4) Don't Over Dry: It's easy to let our scrubs over dry. While this is bad for all of our laundry, it is particularly bad for our bright and dark colored uniforms. Over drying will cause your colors to fade.