Scrubs, Nursing Uniforms and Medical Scrubs

Shipping and Exchanges

Shipping & Delivery Information
Scrubin Uniforms listens carefully to our customers, we've heard you say that you want easy, risk-free shopping, and we're proud to say that we always offer you the following:
• FREE FedEx SmartPost shipping on all domestic orders over $50.00; please allow 3-7 business days for delivery within the continental United States.
• FREE returns & exchanges. (See details below.)

Free Return/Exchange/Replacement Policy
We have a few rules you might want to know about. No, not the "try and stay off your feet" kind, or the "no running or exercise for a week" type. Our rules pertain to product returns, exchanges and replacements. Items that you're not 100% satisfied with can be returned for a full refund within 30 days of purchase. Clearance items and special orders not listed on the Web site are non-returnable and non-refundable. All refunds are for merchandise only and shipping charges are non-refundable.

On a less "rule-like" note, we believe that giving our customers the best online shopping experience is priority, and that customers should never have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just go to "My Account" on our Web site to request a return, select the items you are returning and why, and we'll send you a free return-shipping label. Just like that, your domestic shipping costs are prepaid!

Interested in an exchange? We recommend that you place a new order for the correct items and return the items you would like to exchange; this makes the exchange process super speedy and you'll receive credit for your return once it arrives back at the warehouse! If you'd rather wait for the credit of your returned items, that's fine too, but please allow 2-3 weeks from the time you ship the returned items until your credit will be available in your "My Account" to spend on our site. Please keep in mind that many of our products are clearance items that may sell out quickly. But don't worry we are adding new special deals all the time.

Now back to the rules – free returns are not available for orders/merchandise being returned from locations outside of the continental US and APO/FPO locations, including AK, HI and PR. These packages must be sent postage-paid by the customer. In addition, if you do not have access to an email address to receive the pre-paid shipping label your package must be sent postage-paid by the customer.

In the event you receive wrong or defective merchandise, a replacement will be issued to you at no cost. The original item(s) must be returned to our warehouse within 14 days of the return request to complete the transaction. If merchandise is not received within 14 days, your account will be placed on hold until either the merchandise or payment is received. Please allow 2-3 weeks for processing on all returns.

Free Return Checklist:
• Product(s) must be in new, resalable condition in the original packaging with tags still attached.
• ALL EMBROIDERED ITEMS ARE A FINAL SALE unless defective.
• Shoeboxes must not be damaged. Do not use your shoebox as the shipping box.
• Please include a copy of your return request or invoice. If you send the original, it will not be returned.
• Please write the return authorization # on the outside of the package.
• Please chat with a friendly Customer Care Specialist now at www.scrubin.com or call 888-988-0028 for return instructions if necessary.

What if part of my order is backordered?
If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped via FedEx Smart Post as soon as they become available. If an item you ordered is on backorder and is anticipated to be in stock within 5 business days, we may hold your order to allow all items to ship together. You will not be billed or charged for any additional shipping fees for backordered items.

If you are not able to obtain a pre-paid label via our website, please return all products to:
                    Scrubin Uniforms, LLC
                    Attn: Returns Department
                    5033 W Laurel Street, Suite 110
                    Tampa, FL 33607

To initiate a return online, access your order online by clicking here.
• ALL return products require an RMA (Return Merchandise Authorization) to be initiated within 14 days of delivery.
• Returns can be initiated from the website by clicking here.
• A return must be received within 14 days of initiating RMA.
• Please Note: If you are not able to obtain a pre-paid label via our website, your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

How long will it take to receive my refund?
Once your return has been received, allow 2-3 weeks for your refund to be processed if you paid with a credit or debit card. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive.